Overview

PDQTECH.CA RETURN AND EXCHANGE POLICY

Our Commitment to You

If you’re not completely satisfied with your purchase, we will attempt to exchange or refund most products purchased from PDQTECH.ca within 30 days of the purchase date with the original receipt, depending on the type of product and the condition of its return. The fastest and easiest way to return an item is by bringing it on site to PDQTECH [http://find.pdqtech.ca]. For details and exclusions to our return and exchange policy, click here [link to Return & Exchange Policy.]

Returning or Exchanging an Item In-Person:

You can complete a return or exchange in-person at PDQTECH.CA

Step 1:

Check the return policy here [https://pdqtech.ca/returns]. For more details pertaining to the return and/or exchange policy specific to a product, click here [https://pdqtech.ca/shop].

Step 2:

Bring your proof of purchase.

You will need your receipt, valid photo ID, and original payment method so we can process your return.

Step 3:

Pack everything up.

Check that you have packed everything, plus any extras that came with your purchase.

All returned items must be in new and unused condition with all original tags and labels intact. Original packing materials and packaging are required for returns and exchanges.

Items with serial numbers must have the serial number clearly visible and not be tampered with in any way.

*Items that are opened, damaged, and/or not in resalable condition will not be eligible for a refund or exchange. Please see Return and Exchange Policy[https://pdqtech.ca/returns] for exceptions.*

Step 4:

Contact PDQTECH.CA to book an appointment [http://cal.pdqtech.ca/appointments] for a return or exchange to confirm availability before you head out.

Find PDQTECH.CA [http://map.pdqtech.ca] or [https://goo.gl/maps/cG4mZpims3ooFffq6]

What Else You Should Know:

Refunds will be attempted to be paid to you according to the original method of payment and must be accompanied by a receipt originally issued by PDQTECH.CA

When returning a purchase that was paid for in a large cash amount, PDQTECH.CA has the discretion to provide the refund to you by e-transfer. Your name, address, phone number, email, and signature will be required along with a valid government photo I.D.

In lieu of a refund paid to you according to the original method of payment, PDQTECH.CA can instead provide a store credit equivalent to the dollar value of your purchase valid and redeemable for use at the PDQTECH.CA online store or in-person services.

You will need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). A PDQTECH.CA associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, we may refuse the return.

Returning an Item By Mail

Step 1:

Find your product’s return eligibility in the return policy here [Return & Exchange Policy]. For more details pertaining to the return and/or exchange policy specific to a product, click here [shop].

Step 2:

If your product is eligible for return, please contact PDQTECH.CA before shipping out your product(s):

If your product return is due to shipping damage [link to Shipping Damage] or is a defective product(s) [link to Defective Product], you must click the appropriate links for instructions and further details in processing your return request before shipping your product out by mail. [Refund Intake Form]

Failure to contact PDQTECH.CA according to its return policy regarding shipping damage(s) and/or a defective product(s) gives PDQTECH.CA the right to refuse a return.

Please ensure that you do not skip this step!

Step 3:

Pack everything up.

Check that you have packed everything, plus any extras that came with your purchase in the original or new shipping box.

All returned items must be in new and unused condition with all original tags and labels intact. Original packing materials and packaging are required for returns and exchanges.

Items with serial numbers must have the serial number clearly visible and not tampered with in any way.

*Items that are opened, damaged and/or not in resalable condition will not be eligible for a refund or exchange. Please see Return & Exchange Policy[link to Return & Exchange Policy] for exceptions.*

Please ensure that you have included your packing slip and/or invoice and reason for your request to return or exchange the product(s), then seal it.

Be sure to label your package clearly including the name, PDQTECH.CA, and its mailing address [a pre-printed label may be provided by request].

Step 4:

Ship it back to us.

Drop off your package at the Canada Post outlet nearest you.

What Else You Should Know:

PDQTECH.CA does not pay for mail returns.

Shipping Damage

Shipping damage must be reported to PDQTECH.CA by email [sales@pdqtech.ca] or SMS/text message from the customer within the first 48 hours of receiving the product(s).

A clear photo(s) of the damaged shipping package(s) must be included in the email and/or text sent to PDQTECH.CA for proof of shipping damage in order to be considered for a refund.

Failure to include a photo(s) of the damaged shipping package(s) will forfeit the customer’s right to a refund.

By sending a photo(s) to PDQTECH.CA for the purposes of verifying shipping damage(s) and request a refund, the customer agrees:

the photo(s) sent become the property of PDQTECH.CA and can be sent to the third party deliverable service organization for investigation and/or verification
PDQTECH.CA is not held responsible for any shipping damages incurred by any third party deliverable service including Canada Post

Defective Product

A defective product must be reported to PDQTECH.CA by email [sales@pdqtech.ca] or SMS/text message to request consideration for a refund.

Once a request for a refund has been issued by the customer, the product(s) must be returned to PDQTECH.CA for investigation and verification of the product(s)’s malfunction and/or defect.

PDQTECH.CA will perform a diagnostic(s) and/or confirm the product(s)’s malfunction and/or defect within 48 hours of receiving the returned product(s) depending on:

the number/quantity of product(s) returned by the customer requesting the refund
the complexity of the product(s)’s issue(s) and/or diagnostic(s) requirements
busier time periods

Note that a defective item is subject to the manufacturer’s warranty.

Make sure you have everything that was in the box, plus any extras that came with your purchase. You will need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package). A PDQTECH.CA associate will inspect the item(s) upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, PDQTECH.CA may refuse the return.

Once we have received all necessary documentation from you by email and/or text according to what is outlined in the return policy regarding shipping damage and/or a defective product(s) (if applicable), and the returned item, and have verified the issue, we will process a refund to your original payment method within 7 business days.

*Please note the accounting department may require an additional time to process your refund request and that during busier periods the 7-day period can be slightly delayed.

Return & Exchange Policy

We will attempt to exchange or refund most products purchased from PDQTECH.ca within 30 days of the purchase date with the original receipt (valid photo ID of the customer may be required to confirm this information), depending on the type of product and the condition of its return.

The product(s) must be in its original, new, unused, and resalable condition with all original packaging materials, tags, and labels intact in order to receive a refund or exchange except in cases:

when there was an issue with shipping damage [link to Shipping Damage], or
if the product is defective [link to Defective Product].

Items with serial numbers must have the serial number clearly visible and not tampered with in any way.

You will need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package).

A PDQTECH.CA associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, PDQTECH.CA may refuse the return.

Failure to contact PDQTECH.CA according to its return policy regarding shipping damage(s) and/or a defective product(s) gives PDQTECH.CA the right to refuse a return.

Refunds will be attempted to be paid to you according to the original method of payment and must be accompanied by a receipt originally issued by PDQTECH..CA

Returns, exchanges, or warranties on an item without a receipt may not be accepted. It is the responsibility of the client to retain and provide a receipt of purchase and/or services to request a return and/or exchange.

[For further policy details, please see Refund Payment [link to Refund Payment] and Store Credit [link to Store Credit].

Restocking Fees

All items returned for a refund are subject to a restocking fee at a variable rate of at least 15% of the purchase price paid and up to 20% in some cases, less shipping and handling, plus any applicable sales tax unless:

the buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier, or
the product is defective, or
the return is a direct result of a PDQTECH.CA error

The restocking fee is subject to a case-by-case evaluation of the item/product(s) and made at the discretion of PDQTECH.CA management.

Shipping Damage

Shipping damage must be reported to PDQTECH by email [link to email: sales@pdqtech.ca] or text [link to phone number: 289-273-7385] from the customer within the first 48 hours of receiving the product(s).

A clear photo(s) of the damaged shipping package(s) must be included in the email and/or text sent to PDQTECH for proof of shipping damage in order to be considered for a refund.

Failure to include a photo(s) of the damaged shipping package(s) will forfeit the customer’s right to a refund.

By sending a photo(s) to PDQTECH.CA for the purposes of verifying shipping damage(s) and request a refund, the customer agrees:

the photo(s) sent become the property of PDQTECH.CA and can be sent to the third party deliverable service organization for investigation and/or verification
PDQTECH.CA is not held responsible for any shipping damages incurred by any third party deliverable service including Canada Post

Failure to contact PDQTECH.CA according to its return policy regarding shipping damage(s) gives PDQTECH.CA the right to refuse a return.

Defective Product

A defective product must be reported to PDQTECH.CA by email [sales@pdqtech.ca] or SMS/text message to request consideration for a refund.

Once a request for a refund has been issued by the customer, the product(s) must be returned to PDQTECH.CA for investigation and verification of the product(s)’s malfunction and/or defect.

PDQTECH.CA will perform a diagnostic(s) and/or confirm the product(s)’s malfunction and/or defect within 48 hours of receiving the returned product(s) depending on:

the number/quantity of product(s) returned by the customer requesting the refund
the complexity of the product(s)’s issue(s) and/or diagnostic(s) requirements
busier time periods

Note that a defective item is subject to the manufacturer’s warranty.

Failure to contact PDQTECH.CA according to its return policy regarding a defective product(s) gives PDQTECH.CA the right to refuse a return.

Fastest & Easiest Way to Return an Item

The fastest and easiest way to return an item is by bringing it to PDQTECH.CA in-person [http://find.pdqtech.ca].

Refund Payment

Refunds will be attempted to be paid to you according to the original method of payment and must be accompanied by a receipt originally issued by PDQTECH.CA. Returns, exchanges, or warranties on an item without a receipt may not be accepted. It is the responsibility of the client to retain and provide a receipt of purchase and/or services to request a return and/or exchange.

In lieu of a refund paid to you according to the original method of payment, PDQTECH.CA can instead provide a store credit equivalent to the dollar value of your purchase valid and redeemable for use at the PDQTECH.CA online store or in-person services.

Store Credit

In order for you to receive store credit, you must provide a receipt originally issued by PDQTECH.CA. Returns, exchanges, or warranties on an item without a receipt may not be accepted. It is the responsibility of the client to retain and provide a receipt of purchase and/or services to request a store credit.

Return Packaging

The product(s) must be in its original, new, unused, and re-saleable condition with all original packaging materials, tags, and labels intact in order to receive a refund or exchange except in cases:

when there was an issue with shipping damage [link to Shipping Damage], or
if the product is defective [link to Defective Product].

Items with serial numbers must have the serial number clearly visible and untampered in any way.

You will need to include all original, undamaged, packaging and contents (like manuals, blank warranty cards, and other items included in the original package).

Special Return Periods

Holiday Returns

Purchases made on or after December 15, 2023 will not be eligible for returns until January 8, 2024 and according to our return policy conditions. This return period does not apply to non-refundable/non-exchangeable purchases [link to Non-Refundable/Non-Exchangeable Items].

Returns During Major Pay Periods

We cannot do any on-site returns, exchanges or price adjustments during major holiday promotions including Black Friday and Boxing Week periods.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, bring it on site to PDQTECH.CA within 30 days, in its original condition and packaging, with your receipt. See our Return & Exchange Policy [Return & Exchange Policy] for complete details, including exclusions and exceptions.

Exceptions

Items may be returned up to 30 days since date of purchase unless otherwise indicated in the return policy during special return periods including holiday returns and returns during major pay periods including major holiday promotions including Black Friday and Boxing Week periods.

The product(s) must be in its original, new, unused, and resaleable condition with all original packaging materials, tags, and labels intact in order to receive a refund or exchange except in cases:

when there was an issue with shipping damage [link to Shipping Damage], or
if the product is defective [link to Defective Product].

Returns, exchanges, or warranties on an item without a receipt may not be accepted at the discretion of PDQTECH.CA
Failure to contact PDQTECH.CA according to its return policy regarding shipping damage(s) and/or a defective product(s) gives PDQTECH.CA the right to refuse a return.
Failure to contact PDQTECH.CA according to its return policy regarding a defective product(s) gives PDQTECH.CA the right to refuse a return.
A defective item is subject to the manufacturer’s warranty.
A PDQTECH.CA associate will inspect the item upon its return, and in the event that a returned product is determined to have missing items, partially consumed components (i.e. printer ink, used batteries, etc.), or shows signs of excessive use making the item unsellable, PDQTECH.CA may refuse the return.

Non-Returnable/Non-Exchangeable Items

Digital downloads, sofware, and subscriptions
Gift cards
Services, delivery charges, and installations
Products cut to length or modified
Clearance or final sale merchandise
Other Applicable Fees

Specific Products

Our standard return and exchange policy on most products is 30 days from the date of purchase with the original receipt with some exceptions. Find your product’s return timing, condition and requirements below.

Batteries, Chargers, and Power

Products	Return timing	Return condition	Other requirements
Batteries	30 days	Unopened.	Mail return of lithium batteries must be sent in the original shipping packaging, including the labelled box.
Battery chargers, portable power and serge protectors	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

Computers, Laptops, Tablets, and Accessories

Products	Return timing	Return condition	Other requirements
Hard drives and storage tech such as USB keys and memory cards	30 days	Sealed/unopened.	You will need to remove any loaded software and personal data from the device. Please be aware that we are not responsible for any data left on returned products. You will also need to turn off any passwords or disable the “Activation lock” prior to the return. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Computers, laptops, tablets and accessories	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.
Apple MacBook, iMac, iPad	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273. For all other products in this category, the manufacturer will need to address any warranty issues.

Digital Downloads, Software, and Subscriptions

Cannot be returned.

Gaming and Accessories

Products	Return timing	Return condition	Other requirements
Gaming consoles, console bundles, hand-held devices, PC gaming and controllers	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use. Included downloadable gaming software must not be activated.	Consoles deemed defective may be exchanged for the same console only within 30 days of purchase.
Gaming headsets	30 days	Sealed/unopened (for hygienic reasons).	You’ll need to remove any personal data from the product. Please be aware that we are not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Video games	30 days	Sealed/unopened.
Digital downloads	Cannot be returned	N/A

Gift Cards

Cannot be returned.

GPS and Car Electronics

Products	Return timing	Return condition	Other requirements
GPS and car electronics	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

Headphones

Products	Return timing	Return condition	Other requirements
Apple and Beats	30 days	Sealed/unopened (for hygienic reasons).	From the time of your purchase, warranty and service of your new Apple or Beats product will be handled solely by Apple Inc. at 1-800-275-2273.
HeadRush	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
All other	30 days	Sealed/unopened (for hygienic reasons).	For all other headphones the manufacturer will need to address any warranty issues.

Office Supplies and Business Equipment

Products	Return timing	Return condition	Other requirements
Ink and toner, paper supplies, phone headsets and office software	30 days	Sealed/unopened	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Office equipment, office accessories and security	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.

Printers and Scanners

Products	Return timing	Return condition	Other requirements
Printers and scanners	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	You will need to remove any personal data from the product. Please be aware that we are not responsible for any data left on returned products. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

Recreation and Travel Tech

Products	Return timing	Return condition	Other requirements
Recreation and travel tech	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.

Services, Delivery Charges, and Installations

Cannot be returned.

Smart Home

Products	Return timing	Return condition	Other requirements
Security and surveillance smart home assistants and components such as lighting, switches, bulbs, speakers and thermostats	30 days	Open or unopen and in saleable condition meaning the product shows no sign of use.	You’ll need to remove any loaded software and personal data from the device. Please be aware that we are not responsible for any data left on returned products. You will also need to turn off any passwords or disable the “Activation lock” prior to the return. Check that contents like manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Bell Smart Home compatible products, including but not limited to alarm.com, Jasco and Zwave product and batteries	30 days	Sealed/unopened.
Weiser Products	30 days	Sealed/unopened.	From the time of your purchase, warranty and service of your new Weiser product will be handled solely by Weiser at 1-866-863-6584.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery